Beschreibung
Guten Tag,für unseren Kunden bin ich auf der Suche nach einem INTERIM Technical Support Analyst (m/w/d).
Start: 01.09.2021
Laufzeit: 6 Monate (mit Option zur Verlängerung)
Auslastung: 100%
Einsatzort: 80% remote/ 2 Tage vor Ort in München
Assignments:
• Consistently provide an exceptional, pleasant and courteous service to all End Users?
• Provide 2nd level support for escalated workstation and mobile related issues and requests?
• Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.?
• Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly?
• Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues?
• Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support?
• Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now?
• Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues?
• Escalate hardware repairs to third party providers as needed?
• Installation of workstation, telephony, and mobile hardware/software as required?
• Provision and prepare workstations using standard images?
• Setup and install new workstations, loaners and other workstation related equipment?
Skills:
• Demonstrable experience as technician supporting over ~300 users.
• Experience providing support to software development environment preferred but not required
• Ability to explain technical concepts to non-technical users
• Ability to support users at various levels of technical competency
• Effectively manages difficult or volatile customer situations
• Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime.
• Ability to schedule and prioritize
• Able to read and understand technical manuals, procedural documentation, and OEM guides/ Technical writing/documentation skills
• Ability to assess, analyze and research technical situations and provide viable alternatives
• Ability to communicate effectively with wide variety of users and other technical teams
• Installation, configuration, and support of PC, Mac, Telephony, Mobile, and Voice & Video hardware/software.
• Support and troubleshooting of Windows 10, OSX Big Sur, iOS, Android, MS Office 365 suite and MS Teams
• Installation, configuration, and support of local and LAN printers.
• German and english speaking
Bei Interesse freue ich mich auf Ihre zeitnahe Rückmeldung mit aktuellem CV, Ihren Stunden-/Tagessatz (remote) sowie der Verfügbarkeit. Bei Fragen erreichen Sie mich am besten telefonisch.
Ich wünsche einen schönen Tag und sende viele Grüße,
Selina Gibis
Michael Page Interim