Beschreibung
Responsibilities :• Adhering to SLAs
• Mentoring / Training Team Members
• Handling tickets / requests
• Perform root cause analysis
• Troubleshooting and drive technical issues with other teams/domains (Server, VMWare, Storage etc.)
• Defining processes and ensuring that the processes are adhered to
• Oversees and is responsible for successful completion of Installation, configuration and migration
• Ensure maximum uptime according to the SLA
• Understanding of Multi-geo support environment
• Responsible for building / maintaining a test environment
• Improves and maintains customer and employee satisfaction
• Suggests new technologies and design changes
• Monitoring and maintaining SLA requirements by the team members
• Testing / Auditing/processes as required from time to time
• Identify Skill gaps and plan for training / knowledge updating
• Manage Campus Network and EMEA WAN infra
Technical Requirements:
• Excellent hands-on experience on the following products :
o Cisco L3 & L2 Switches
o Cisco Nexus 9K/7K/5K/2K Series of switches
o Cisco IOS Software and NX OS Software
• Knowledge of SD WAN would be advantageous
• Wireless LAN technologies – Cisco and Aruba or Extreme.
• WAN Acceleration/optimization Riverbed
• Knowledge or Hands on experience with CISCO Prime would be advantageous
• VMWare NSX
• Network Management tools – Solarwinds, HPNNMi or Splunk
• Application Load balancers F5 Big IP LTM/GTM or Citrix netscaler
• Experience with BGP, SDWAN and Security Technology
Soft Skills:
• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Basic understanding of Project Management
• Should have a excellent customer handling skills
• Able to handle high pressure situations
• High level of acceptance / Act as trusted advisor
• Can drive HCL’s value and its methodology
• Excellent German and English language skills
• Experience/Ability working in global organizations
- Experience on SDN AWS or AZURE will be an added advantage
Years of Experience:
Total : Above 8+ Years of experience
Relevant : 6+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment