Beschreibung
We are currently looking for an Application Manager support (m/f/d) for Windows Server platformsStart: 01.07.2021
End: 31.12.2021
Volume: fulltime
Location: remote
Background: Consultancy in the area of Application Management (Non-Trading Applications in Sales&Trading LoB ) - The aim is to enhance the business experience of the current ongoing support model and to document the Non-Trading Applications. This includes changes, upgrades and interferences from/to the systems and the updated hardware/software lifecycle.
Tasksindependently performed):
- Creation of a new, updated IT-documentation for the above mentioned, managed application/services and comparison concerning any discrepancy or major differences regarding the initial documentation. Create some documents from scratch after analyzing the application management lifecylce and understanding the application. Update the documentation based on the gaps identified through the previously conducted analysis. Present the created documentation to the client, which will then be signed off by the client.
- Create best practice documentation in MS Word or PDF how to overcome / solve any issues faced in the activities for the Go-Live of the Upgrade projects and the upgraded implementation. Evaluate the testing progress as well as the go live in order to create the respective documentation to mirror issues and solutions. Based on information provided in project meetings. Develop best practice documentation - initial project related documents based on information provided in project meetings. The information will be provided by the client beforehand and constitutes the basis of the further development to capture project progress, encountered issues and solutions. Present the outcomes to the client for a sign off.
- Analyze the application management lifecycle of the non-trading systems and identify any possible improvement for IT Support processes. Processes in scope are Incident Management, Change management and Problem Management. Identified potentials for optimization will be presented to the client for a sign off.
- Conduct IT Technical tests. The outcomes will be tested by the responsible business and implemented by the related change process. The implementation of the solutions will be steered by the related project manager.
- Evaluate the encountered issues and proposes solutions.
Skills:
- Have technical skills on Windows Server platforms and related products also client products as
Microsoft Office 365 products (Word, PowerPoint, Excel, Outlook, SharePoint, Teams)
- Cloud Hosting
- Linux knowledge would be an advantage
- General knowledge on key network infrastructure elements (DNS, DHCP, routing, proxy)
- Security components (like Active Directory)
- Experience with DBMS (MS SQL Server, Oracle, MySQL)
- Scripting (Powershell, Bash) is a plus.
- General trouble shooting skills for detecting or eliminating the root causes of technical issues (web
services / client issues / Network / DB)
- Good interpersonal and verbal/written communication skills in English is a must
- German language is a plus
- Able to own, investigate and resolve problems, incidents & issues
- Very good team player
Michael Bailey International is acting as an Employment Business in relation to this vacancy.