Beschreibung
Support Process Improvements & Quality Assurance
Support on a subset of operational process and service specific in Networks & Operational Security
Currently looking for a Consultant (Junior or Senior) who will support us in the following:
- Support in the definition and set-up of a "Continual Improvement Process" for existing operational processes like Incident Management, Problem Management, etc.
- Definition of reporting requirements and quality assurance within the existing processes
- Creation of documentation, training material, etc.
- Delivery of service specifications for the "Networks & Operational Security" department based on incoming requests
- Support in Escalation Management process definitions and enhancements
- Support of IT Project Managers in day to day activities
Fluently in German and English (English is a must)
General understanding of operational IT processes (no detailed Network knowledge required, but of course this would be an asset)