German Speaking Help Desk/Service Desk Analyst - Remote working

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
keine Angabe
Von:
ITPM
Ort:
DE
Eingestellt:
01.08.2018
Land:
flag_no Deutschland
Projekt-ID:
1607682

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German Speaking Help Desk/Service Desk Analyst - Remote working

Client: Global Customer

Location: Remote

Duration: Short term contract

Must be fluent in both English and German language

An exciting opportunity has arisen with a Global client of ours for a German Speaking Help Desk/Service Desk Analyst on a short-term contract basis. This role will be based Remotely.

You will be providing first line support to both European (German) and UK clients, resolving queries, some of a technical nature, or logging and transferring (and monitoring to successful conclusion) for more in-depth support.

The German Speaking Help Desk/Service Desk Analyst will be responsible for:

  • Accepting Help Desk, Service Desk requests and calls coming into the IT department from English and German speakers
  • Handling requests in line with SLA's and escalating up to 2nd/3rd line where necessary
  • Provide remote user support
  • Experience of supporting software applications or helpdesk/desktop experience, must have some technology knowledge
  • A thorough understanding of Microsoft Desktop operating system's (XP, Windows 7 and Windows 8)
  • Knowledge of MS server technologies (server 2008, Active Directory, IIS, exchange 2010 and SQL 2012)
  • Excellent communications skills with a customer focussed attitude

Call Centre, help desk or Service Desk experience is essential.

Must be fluent in both English and German language.

Additional key skills:

  • Help Desk or Service Desk support
  • German and English speaking
  • IT hardware and software knowledge