Beschreibung
Our client based in Germany is seeking a competent and experienced Service Owner for Client PC services. This successful candidate will have proven experience within an IT organization or a background in product management.
This role will involve:
Managing the existing workplace service (Windows 7)
- Management of the 3rd party service provider
- Escalation point and resolver for major end user service issues
- review and approval of
- Service Catalog Management for PC client services,
- Ownership of Core & Supplemental Applications
Project Support for the future Workplace (Windows 10, in deployment)
- Management of multiple 3rd party service providers
- Application Testing
- Engagement with project team to understand and support deployment
- Support in setting up and overseeing the evergreen testing processes
- Content preparation and review for SNow Catalog Management
- Support of SNow asset management processes and reporting
Workplace reporting:
- Monitoring of service consumption and basic service budget management
- MWP Dashboard
- KPIs
Service Ownership for Citrix/VDI
- Service Catalog Management for Citrix and VDI user services
- Support Citrix TMO Project during user migration
- Support VDI roadmap development, DHD pilot, new service development
Support of Service Ownership for Office 365/E-Mail Services
- Service Catalog Management for O365
- Escalation point and resolver for major end user service issues
- Support license assignment process
- Support Office 365 Phase 2 project and update to 1708
Support of Service Ownership for User Access/RAS
- Service Catalog Management for user access topics
Hourly rate:
Upto 85 Euros (all in) for field operations/onsite