Beschreibung
We are looking for a "Service Owner for Client PC services (m/f)" for our customer from the energy industry with the following basic conditions:Start: asap
Duration: 4 months
Workload: 100% - partly remote
Location: Düsseldorf
Task:
• Managing the existing workplace service (Windows 7)
• Management of the 3rd-party service provider
• Escalation point and resolver for major end user service issues
• Review and approval of architectural decisions
• Service Catalogue Management for PC client services, for Citrix, O365 and VDI user services
• Ownership of Core & Supplemental Applications
• Project Support for the future Workplace (Windows 10, in deployment)
• Application Testing
• Engagement with project team to understand and support deployment
• Support in setting up and overseeing the evergreen testing processes
• Content preparation and review for SNow Catalogue Management
• Support of SNow Asset Management processes and reporting
• Monitoring of service consumption and basic service budget management
• MWP Dashboard, KPIs
• Service Ownership for Citrix / VDI and for User Access / RAS
• Support Citrix TMO Project during user migration
• Support VDI roadmap development, DHD pilot, new service development
• Support of Service Ownership for Office 365 / E-Mail Services
• Escalation point and resolver for major end user service issues
• Support license assignment process
• Support Office 365 Phase 2 project and update to 1708
Must-have skills:
• experienced consultant with strong customer focus
• background of owning services on behalf of an IT organisation
• background in product management
If you are interested, please do not hesitate to send me your application to:
Do you have questions? You are welcome to contact me by calling:
Ljubow Schlotgauer
I am looking forward to get to know you!