Beschreibung
For one of our clients we are looking for Project Manager – Service Catalogue (m/w)Project Description:
Project Manager for implementation of Digital Workplace service catalogue and ITIL processes
Main Tasks:
• Working with solution architects, service owners and the service catalogue manager, ensure development and integration of the necessary new Digital Workplace service catalogue items in the ServiceNow instance
• Implement interim solutions where release / change timeframes prevent implementation of the long-term items by the required milestones
• Develop and integrate other ITIL process changes (e.g. Asset Management, Incident Management, etc.) related to the Digital Workplace programme into the existing ITIL environment
Required Skills:
• Good communication skills
• Strong negotiator
• Solution-based attitude, mediating between multiple implementation projects and strategic process owners to ensure a high-quality end-result with very strong end user focus
• Willing and able to be innovative in developing and communicating pragmatic solutions to complex issues
• Very good English and German skills
• Structured, self-driven attitude
Technical Skills:
• Solid knowledge of ITIL processes, especially asset and service catalogue management
• Strong knowledge of ServiceNow
• Project management skills
• Experience of working with service providers and in a matrix organisation
• Basic understanding of Microsoft cloud based desktop service models
Duration: 3 Months + | 10 h/day
Location: Düsseldorf
Start: ASAP
Kontaktperson:
Tsvetelina Ivanova