Beschreibung
IT Support Engineer (1st/2nd Line)
Our client based in Munich are currently looking for a 1st/2nd line IT Support Engineer to join their service delivery team in Munich. All applicants must speak fluent German! This is an urgent contract vacancy interviews will take place next week with a view to start the successful candidate as soon as possible.
Duties
- Provide 1st/2nd line support
- Ensure an exceptional level of customer service and satisfaction
- Troubleshoot and resolve front line issues and queries
- Ensure timely resolution of requests.
- Escalation of requests/issues where necessary
- Logging of incidents, service requests, changes and problem tickets in the Service Desk application
- Taking ownership of tickets and ensuring successful completion
- Updating tickets with appropriate level of information
- Plan, coordinate and support business processes, systems and end-users
- Handle phone-in and escalation of issues
- Answering phone calls and handling to a high standard of Customer Service
- Provide 1st Line support and remote support
- 1st Line Support on in-house applications via telephone and email
- Co-ordination of issue resolution to agreed Service Levels and Targets
Key Skills
- Windows Administration
- Active Directory group policy
- Print Server/Cluster administration
- Citrix Xen App/Xen Desktop Admin experience
- MS Exchange Server/Outlook L1 Administration
- Ticket Management
- Fluent German Language
Location: Munich
Duration: 12 Months
Daily Rate: €320