Beschreibung
Desktop Support Technician (German speaker)
Desktop Support Technician (German speaker) urgently required for interesting contract in Munich, Germany
6 month rolling contract based in Munich, Germany
The Desktop Support Technician (German speaker) will be Responsible for the following:
* Maintenance of company end-user equipment and services.
* Support a diverse group of energetic users with varying levels of technical expertise and requirements
* Provide remote support to end-users
* Maintain Windows Desktops, focusing on functionality, end user experience, and efficient problem resolution
* Install & troubleshoot end user equipment including:
o Computer hardware
o Peripherals
o Installed software & Insurance applications
o Mobile devices (Blackberry's,IOS devices)
o Desk phones
o Hybrid Devices (Surface pro's..etc)
o Printers (MFD's)
* Document and perform knowledge transfer of service desk tasks
* Perform tasks related to onboarding and termination including account creation and access authorization based on provided policies
* Manage and monitor the IT Service Desk ticket queue
* Collect comprehensive data about end-user issues in order to fully assess the current state before escalating to senior engineers
* Perform hardware and software upgrades
* Provide administrative support for groupware platforms
* Maintain an accurate inventory of all hardware and software
* Work occasional evenings or weekends as needed
* Manage moves, adds, and changes within the telephony system
* Interface with IT hardware and software vendors to facilitate repairs, upgrades, and procurement
* Perform other IT related tasks as they arise
The Desktop Support Technician (German speaker) will ideally have the following skills and expertise:
* Microsoft end-user technologies including:
o Windows 7 64 bit Operating System
o Microsoft Office Suite 2010
* Hardware/Software and Remote Support including:
- Imaging and automated deployment of Windows 7 with SCCM
- Conference room equipment management
- Encryption/Antivirus Apps administration
- Remote Support, VPN & RSA Tokens
- Upgrading PC hardware
* End-user technologies including:
o Lotus Notes and Outlook Email Client
o Encryption Tools Like Sophos
o Deployment Tools like SCCM
o Antivirus Management Tools like SEP client
o Ticketing Tools like Remedy or Service-now
Other Skills:
- Strong customer service focus with a genuine desire to assist
- Strong organizational, analytical, and time management skills
- Methodical and disciplined approach to problem solving
- Ability to communicate technical information to non-technical audiences
- Ability to interface with end-users at all levels of the organization including leadership and executive teams
- Dependability and reliability
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Ability to multi-task and prioritize tasks and end-user support tickets
- Ability to remain calm in an occasionally high-pressure environment
- Effectively collaborate with local and international teams
- Continually focus on the end-user experience
- Ability to lift 40 lbs.
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