Beschreibung
JobID: 116395
Cisco L2 UC/Voice Engineer
Einsatzzeitraum: 01.11.2017 - 31.03.2018 (Option zur Verlängerung um 1-3 Monate)
Einsatzort: Raum Ulm
Für unseren Kunden, suchen wir ab 01.11.2017 einen Cisco L2 UC/Voice Engineer.
Tätigkeit
- Responsible for level 2 technical support for a global UCC solution of more than 30,000 installed seats including Cisco IPT, UC and VCS technology as well as ECO-Systems like Tiger, Kurmi, Prognosis and Telisca
- Project-support for extension and adaption of installed Cisco Converged Communication Solutio
- Infrastructure monitoring and maintenance, diagnosis, management and independent incident resolution
- Self dependent handling of support tickets - Incident-, problem- and change-management as well as local onsite problem resolution respecting agreed SLA
- Creation and update of documentations and reports
- Collaboration with other providers to ensure seamless implementation of client requests
- On-call duties
Profil
- Minimum 5 years of hands on work experience as Support Engineer within the IT industry with Cisco IP-Telephony, Unified Communication and Video-Conferencing systems
- Relevant certificate in IT engineering, Cisco CCNP (voice or collaboration) or similar
- Profound knowledge in troubleshooting and root cause analysis
- Good knowledge of ITIL; V3 foundation certification desirable
- Well-structured individual with an accurate, self-dependent and solution-oriented way of working, especially regarding problem resolution
- Strong client service orientation
- Ability to communicate well to stakeholders
- Good German and English language skills
Wenn Sie Interesse an dieser Stelle haben, senden Sie uns bitte schnellstmöglich ein kurzes Bewerbungschreiben und Ihren Lebenslauf im Word-Format zu.
Wir freuen uns auf Ihre Bewerbung!
Viktorija Sirvinskyte
IT Resourcer
Michael Bailey International is acting as an Employment Business in relation to this vacancy.