Beschreibung
Project/Service Manager - German Speaking urgently required for a new project in Munich Germany.
Your skills will include:
- Technical knowledge about network services and ideally of network rollout
- Good understanding of managing high level Network KPIs and can translate them into actions for improving customer experience
Responsibilities may include:
- Carrying out first evaluation of the network status (in self-service tools, eg HD Insight)
- Preparing the status of most relevant quality issues as well as implication for the customers and outlook for improvement
- Capture defined operation SLAs agreed between B2B and NT
- Ensure reliability of improvement plans committed to our customers and prepare description of customer experienc etc.
- Strong communication skills since this role will track and escalates network customer complaints and prepare communication packages for the sales team