L3 Desktop Support (German and English)

Beschreibung

Stellenbeschreibung:
â?¢ Troubleshooting of Outlook , lync and MS office issues remotely â?¢ Troubleshooting of Enterprise Vault and application installation on local and virtual Machines â?¢ Troubleshooting of internal application , Web based and Profile issues remotely â?¢ hardware troubleshooting of Desktops , Laptops and other devices â?¢ Software troubleshooting (VDI, Thin Client, Dell PC Blade and Laptop â?¢ Install, configure, maintain and troubleshoot local PC Blade infrastructure remotely â?¢ Installation of softwareâ??s based on end user request thru deployment tool â?¢ OS deployment thru deployment tool in case OS issue â?¢ Perform password reset and user account unlocks in business application as per agreed SLAs â?¢ Diagnosis of technical support issues and diagnosis of issues for escalation â?¢ Mapping the network share folders if any access issue reported by end user â?¢ Coordinate with onsite team if any Assistance needed â?¢ Install test environments to reproduce the reported failure

Erforderlich:
â?¢ Establish interconnection to additional involved services (e.g., Network, Messaging, Proxy, Firewall, AD) â?¢ Establish Task Forces for complex malfunctions â?¢ Open support calls to vendors if no solution can be found due to missing detailed knowledge (based on maintenance contracts in place for each product) â?¢ Decide if a bug fix or a new version needs to be deployed â?¢ Analyze issues/requests and assigns to L3 onsite team for further support â?¢ Perform password reset and user account unlocks in business application as per agreed SLAs, communicate with 3rd Level technical teams, end-users to reach SLAs Telco â?¢ Providing support for IPhone configuration, unlocking the phone and pushing the update â?¢ Providing support for Cisco Phones configuration and checking the connectivity issues â?¢ Managing the hardware inventory for IPhone and Cisco phones â?¢ Deploying the new version of IOS to IPhone based on change request


SATZ Software & Consulting GmbH ; Walter-Gropius-Str. 15 ; 80807 München
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