Beschreibung
I am currently looking for a German speaking Desktop support (L3) for a long term contract based in Munich, Germany
The German speaking Desktop support (L3) will be Responsibilities for the following:
- Troubleshooting of Outlook, lync and MS Office issues remotely
- Troubleshooting of Enterprise Vault and application installation on local and virtual Machines
- Troubleshooting of internal application, Web based and Profile issues remotely
- hardware troubleshooting of Desktops, Laptops and other devices
- Software troubleshooting (VDI, Thin Client, Dell PC Blade and Laptop
- Install, configure, maintain and troubleshoot local PC Blade infrastructure remotely
- Installation of software's based on end user request thru deployment tool
- OS deployment thru deployment tool in case OS issue
- Perform password reset and user account unlocks in business application as per agreed SLAs
- Diagnosis of technical support issues and diagnosis of issues for escalation
- Mapping the network share folders if any access issue reported by end user
- Coordinate with onsite team if any Assistance needed
- Install test environments to reproduce the reported failure
- Establish interconnection to additional involved services (eg, Network, Messaging, Proxy, Firewall, AD)
- Establish Task Forces for complex malfunctions
- Open support calls to vendors if no solution can be found due to missing detailed knowledge (based on maintenance contracts in place for each product)
- Decide if a bug fix or a new version needs to be deployed
- Participate in the daily business of IT projects (if required)
- Analyze issues/requests and assigns to L3 onsite team for further support
- Perform password reset and user account unlocks in business application as per agreed SLAs
- Effectively communicates with other team members, 3rd Level technical teams, end-users to reach SLAs
- Telco
- Providing support for IPhone configuration, unlocking the phone and pushing the update
- Providing support for Cisco Phones configuration and checking the connectivity issues
- Managing the hardware inventory for IPhone and Cisco phones
- Deploying the new version of IOS to IPhone based on change request
- Perform password reset and user account unlocks in Iphone/Ipad
Get back ASAP to avoid missing out