Beschreibung
Office 365 Service Manager, Microsoft Office 365, Düsseldorf
BRIEF:
Service Manager URGENTLY required to provide end-to-end service management for the portfolio of Microsoft Office 365 IT Services for large IT client based in Düsseldorf.
ROLE:
- Office 365 Service Manager provides consulting support for the evolution of the Microsoft Office IT portfolio, ensuring alignment between global Office IT services and the local portfolio.
- Service Manager works with Microsoft Office 365 IT stakeholders to continuously improve process and service.
- Office365 Service Manager is first escalation contact for Microsoft Office 365 IT for company stakeholders.
- Service Manager provides guidance and support during new Microsoft Office 365 IT project implementations and service delivery.
- Office365 Service Manager co-ordinates Office 365 IT service delivery and leads a Monthly Business Review for Office IT services.
- Service Manager ensures Microsoft Office 365 IT Services are delivered according to the SLA and KPIs are achieved. Also manages local contractual agreements with Office IT suppliers, eg for HPES Field Services.
- Office 365 Service Manager is the ambassador for Microsoft Office 365 in the organization. Understand Local Market business needs, contribute to the prioritization of local projects, and advocate demands towards Office IT as well as Office IT demands to the company.
STAKEHOLDERS:
- Head of IT
- Microsoft Office 365 IT team
- Customer Service Desk, Field Services, VIP Support
- Service Managers, Service Assurance & Service Excellence Teams
EXPERIENCE:
- Strong understanding of cloud solutions for Office IT, in particular based on Microsoft Office 365
- 10 years' business/IT experience
- Experience in Global projects (eg large international design/rollout projects)
- High proficiency level in executing operational procedures and process standards and track record in driving solutions for operational issues across different teams and locations
- Good knowledge of current and emerging Office IT solutions, of workflow tools (eg Remedy 7) and understanding of reporting capabilities.
- Solution design for Office IT solution
- Proficiency in English
- ITIL Foundation certification
For an IMMEDIATE interview, please send CV. KEY SKILLS: Microsoft Office 365, Office365, Service Manager, Service Management, Service Desk, Account Manager, Relationship Manager, Incident Manager.