IT Onsite Support

Beschreibung

IT Onsite Support

We are currently recruiting for our client, a market leading technology company in the Automotive space, for a IT Onsite Support to join their business in the Germany.

Position Title: IT Onsite Support
Position Type: Permanent
Start Date: March/April 2017
Duration: Permanent
Location: Berlin, Germany
Contact: Kimberly ReMine |

About our client
Our client, whose headquarters is in Texas, USA, is the market leading provider of automotive claims solutions globally, operating in over 70 countries across 6 continents.
Their goal is to optimize the automotive claims and aftersales process, tailored in each market.
Our client is a technology innovator, hungry for bringing disruptive new technology to market.

The opportunity
Our client is building a new office in the heart of Berlin. Join an exciting fresh team that is humble, hungry, and hunting to keep on the edge of technology.

The Customer Service Specialists will join a team, to analyze complex problems and inquiries from customers to IT products, develop problem solutions and implement them with the goal of a reliable product and service quality in the software and network area. Ensuring the functionality of IT products and solutions and thus customer satisfaction.

Responsibilities:
- Onsite, analyze current and complex IT problems and inquiries from German customers
- Ensure excellent customer service and delivery onsite, during implementation or service needs
- Develop problem solutions and implement them with the goal of a reliable product and service quality in the software and network area
- Ensuring the functionality of IT products and solutions and thus customer satisfaction, onsite
- Evaluate the environmental conditions
- Record and determine actual vs. desired state of transfer
- Implement software plans according to concept

Qualifications:
- 2+ professional years in a customer oriented and service role within an IT environment
- Flexibility to travel onsite to our client’s German customers, within Germany to ensure onsite implementation and solution
- Proven ability to see delivery and problem resolution through, with customers
- Proven clear and kind communication skills, via telephone and in written
- Native/Fluent German, Fluent English language

Please submit your CV to: sales(at)manningglobal com
Quoting reference: DE_MGKRSBO_7638
Or call Kimberly on: