Beschreibung
Service Engineer - Solar Inverters - Trouble Tickets - Technical Support - Onsite/Remote Support - Troubleshooting - AC/DC 50% Travel to Customer Site
Details:
- Responsible for Hotline support and level 2 engineer support;
- Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
- Onsite support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA.
- Responsible for handling technical cases on ticket system
- Responsible for Network Upgrade/Swap according to the team planning.
- Responsibilities include but, not limited to: Monitor the quality of on-site operation, updating Quality analysis and improvement processes.
RIZE's client is a market leading Solar Power equipment provider who are looking for additional engineers to join their customer support teams, if you would like to know more about this opportunity please send your up to date CV to RIZE and one of the team will be in contact ASAP.