Beschreibung
Desk side Level 1 Role (Desktop Support Engineer)We are currently recruiting for our client, a multinational IT services company, to support their project in the Germany.
Position Title: Desk side Level 1 Role (Desktop Support Engineer)
Position Type: Contract
Start Date: November 2016
Duration: 12 months initial
Location: Salzgitter, Germany
Contact: Dalibor Slatki |
Responsibilities:
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops.
- Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets.
- To provide infrastructure administration functions.
- Providing on-site cover from 8:00 – 1700 hours Mon- Fri and stand by from 8:00 – 12:00 hours Saturday as part of a shift arrangement.
- Being prepared to work out of hours when required and to provide out of hours on-call support cover as required.
- Troubleshooting and resolving software issues; reimaging computers/hard drives.
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Performing asset inventory activities as needed.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
Qualifications/Skills Required:
- Prior experience on Desktops, Workstations, Notebooks and Printers.
- Collaboration experience including remote control of PCs and video conferencing knowledge
- Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations).
- Strong Microsoft Office skills (Outlook, Word, and Excel). Thorough understanding of Outlook's calendaring tool.
- Understanding of Exchange functional accounts and how they are used within Microsoft technologies.
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
- Strong written and verbal communication skills (English and local language).
- Background security check required.
- Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office.
- Administration experience of MS Active Directory users & groups, policies and management concepts.
- Effective communication by Engineer in English and local languages is mandatory.
Please submit your CV to: sales(at)manningglobal com
Quoting reference: CHN_MGDS_1LS7591
Or call Dalibor on: