Beschreibung
Job Purposes
Pre-sales support
Pre-sales testing support, holding workshops with customer or partner on technical issues.
Bidding support on technical and engineering related part.
Presentation of the technical service, solar products during some living exposition of solar energy
Follow up issues that may arise during testing/workshop/bidding activities.
Engineering support
Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
Onsite support for site survey, installation or commissioning when necessary.
Commissioning, improvement of the troubleshooting, intervention on site when necessary Interface with engineering partner to locate technical problems that may arise during the engineering process.
Maintenance support.
Responsible for Hotline support and level 2 engineer support;
Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
Onsite support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA.
Responsible for handling technical cases on ticket system
Responsible for Network Upgrade/Swap according to the team planning.
Responsibilities include but, not limited to: Monitor the quality of on-site operation, updating Quality analysis and improvement processes.
Identification of Safety Issues and Stressors Associated with This Role:
Working with live three-phase electricity
Manual handling
Driving long distances
Working outside in bad weather conditions
Main Contacts (internal and external)
Huawei Clients in the form of Solar: Developers, EPCs, Funders, Distributors, Installers
HUAWEI Employees: Account Team, Logistics, Customer Services
Huawei R&D
Huawei Partners
Key Attributes
Good customer relationship management skills
Ability to absorb and then fully communicate technical information and data
Approachable, adaptable and solution-orientated
Very organized, reliable and consistent
Tenacious, Dedicated and Self-sufficient
Ability to co-operate and work with peoples from different cultures
Experience Required
At least 1 years in solar energy industry or equivalent (technical service, commissioning service)
Focused customer service background
Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information
Good Understanding of PV plant structures, roof top structures.
Multi-skilled in both the theoretical and practical aspects of electrical work
Network engineering/Routing skills are a plus
Able to identify the root cause of a technical problems (SW or HW)
Speaking Languages: English/German/Turkish
Qualifications
Essential:
Be used to work with DC and AC current
Be aware about risks also responsibility for team members when working on-site
Driving License
Desirable:
Ideally B.Sc. or M.SC. degree in an Electrical discipline or equivalent (renewable energies)
Certfification Arbeiten unter Spannung by TUEV or equivalent
Education as electrician or higher
Being interested/motivated to learn more about power electronics
Please send your CVs if you are interested in role (see below)