Beschreibung
We are looking for a Senior Systems Engineer to join our client's team responsible for the design, implementation and maintenance of, and third-level support for enterprise-class software and hardware (front and back-end) in a Microsoft environment.Key responsibilities:
•Ensure best practice implementation and maintenance of core server, database and application infrastructure technologies
•Support and maintain business-critical infrastructure applications and their dependencies, and develop robust, comprehensive processes to ensure the ongoing availability of these applications
•Manage IT projects, including testing and implementation of new releases in cooperation with business areas and service providers
•Contribute to vendor management including deliverables, contract and SLA management service definitions, and contract and commercial negotiations.
•Act as back-up support for other team members as required, covering infrastructure technologies, database technologies, application deployment, mail systems and Active Directory
•Business-oriented customer relationship management with a focus on high quality of service and clear communication
•Willingness to work outside normal working hours during service windows and to provide on-call cover for evenings and weekends
Qualifications, skills and experience:
•University degree in computer science or equivalent work experience. Microsoft SQL Server certification would be an advantage
•In-depth knowledge of Windows server technology, SQL Server, SQL Reporting and Analysis Services, SQL server clustering, IIS, Active Directory and scripting languages
•Understanding of networking technologies and associated infrastructure
•System design skills with a focus on SQL infrastructure, implementation and monitoring
•Good knowledge of Exchange Server, Citrix, SCCM, SCOM, SharePoint and VMware ESX
•Proven track record in third-level support and design input in an enterprise environment
•Strong knowledge of dependencies and how they interact, e.g. with regard to the technologies involved in core server, networking, database and application technologies
•Broad understanding of ITIL fundamentals and their application in a business environment, in particular in relation to change management
•IT project management experience
•Ability to provide third-level support and design input in an enterprise environment
•Experience with vendor management and/or customer management
•Creative, customer-oriented problem-solving approach
•Strong intercultural communication and presentation skills, and the ability to negotiate effectively