Beschreibung
Connect44 is looking for a Customer Support Engineer (m/w)
Purpose of the Role:
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Radio Integration
Main Area of responsibility:
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Coordination of MW related integration tasks, scheduling of integration activities
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Evaluate quality of planning data
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Support process definition and service ramp up
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Support, trigger, prepare or - whenever applicable - provide necessary integration pre-activities
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Integration of new Access or Transport NE or a functionality within OSS System
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Data fill from the Back Office using Network Management System
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Support of the On-Site Integration
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Implement & Check fault free DCN connectivity using Network Management System and Purchaser Tools on entire link chain
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Handover of the NE to Purchaser (Back Office & SOC) after a agreed stability period
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Documentation and customer tool status update (NetSite, APT, Digis, Daylight, NGNP)
Key Tasks:
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Preparation of MW integration and coordinate of relatedOn-Site Integration tasks
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Support e2e integration for LTE/3G/2G sites
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Check routing and port status
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Blocking and de-blocking of according BSC and RNC accesses in case an existing service is effected
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Integration of Microwave Links in the InsightNet tool
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Integration of new or transport NE or a functionality within the OSS System
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Implement & check DCN connectivity using Network Management System: Configure IP addresses, static routes, subnetworks, default gateways
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Change IP settings on different microwave links in the chain if necessary to achieve connectivity
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Set-up and verify the link synchronization (eg according to X:akta)
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Implement CC trails and data fill using TCM & Insightnet tools
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Activate link chain and related intermediate ports, check status and related alarms
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Set up the Comarch user on each NE
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Work order administration and documentation
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Update Database and ticketing systems
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Routing of standalone delete microwave
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Controlling of integration processes
Key Information:
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Place of action Berlin
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Some of the tasks can only be done between 0:00 and 6:00 am.
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Shift work required bewteen 08:00 am and 08:00pm
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Reporting MW Integration progress
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MW Integration Lead Time
German language mandatory!
English language fluent written and spoken
if you are interested in this position, feel free to contact us at (see below)