Beschreibung
Senior Consultant Configuration Management
Whitehall resources are currently recruiting for a Senior Consultant Configuration Management for our client in Germany.
Start: 01/08/17
Duration: 6 months
Remote: 50%
Location: NRW, Germany
Rate: Euros/h all in (please note, the role is for 32h/week)
Language: German and English
Requested profile:
- Configuration Management experience - must
- CMDB Implementation project experience - must
- PowerPoint, Word - must
- ServiceNow knowledge - nice to have
- Fluent English is required
- German nice to have
Role:
- Get to know the current process high level, pain points, tool
- Write a Functional design as input for the ServiceNow platform implementation
- Take part in the ServiceNow implementation project in the role as main business requester for Configuration management
- Propose and test the implementation according to the project plan (partly planned in SCRUM methodology)
- Describe the new process in the Client template for process descriptions incl. interfaces to other ITIl processes at the Client
- Prepare relevant training material for all "roles" using the new CMDB (PPT, Flyer, Handouts, elearning, tool manual)
- Schedule and conduct at least 4 training sessions (2 onsite, 2 video presence) for the new process and tool
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