Beschreibung
TätigkeitenbeschreibungFür unseren Kunden aus dem Raum Stuttgart suchen wir ab Juni einen B2B Technology Customer Order Manager (m/w).
Tasks & Responsibilites:
* Support the team in the fulfillment of business customer orders
* Accept and take care of customer related projects in order to fulfill customer orders
* Creation of project plans and project reports
* Cross-functional responsibility for resource management
* Responsible for customer contact during realization phase of orders
* Presentation of services and products in front of customer
* Implement customer solution scenarios based on products and bespoke products
* Support processes from design to expansion and implementation of customer solution
* Support in the provision of customer-oriented documentations
Qualifications:
* Experience in acting as a single point of contact for customer requests
* Experience in providing services to business customers and / or end customers
* Highly motivated and communicative, not scared of confrontation
* Basic knowledge in IP routing and VPN technologies highly advantageous
* Know how in workflow instruments and / or JIRA used as workflow instrument highly advantageous
* Knowledge of Cisco ASR family (nice to have)
* Completed further education in FMEA, Prince, ITIL or similar (nice to have)
* Experience in Carrier Ethernet solutions (MEF 2.0, PBB_EVPN) (nice to have)
* Experience with Cisco WLAN solutions (nice to have)
* Very good German language skills, English is a plus
* Travel throughout Baden-Württemberg 1 – 2 times a week (own vehicle required)
Fähigkeiten (Must have)
Customer Management, Deutsch
Fähigkeiten (Nice to have)
Cisco, Englisch, IP Routing, Jira, VPN