Beschreibung
BSS Operations Manager (Maintenance/CCS/O&M/Quality/Live Production Environments)
Are you an experienced BSS Operations and maintenance manager? This is the role for you...
Main Responsibilities:
1.Proving clear leadership and direction to the Operations team (Onsite & Offshore) for the quality service of maintenance for the Live Production Environments (CCS) that currently serves more than 2M customers and which is a critical platform for both parties;
2. Building a strong trusted relationship with the client and ensuring that he/she are properly informed of the company's actions and plans in the Operations domain;
3.Improving the stake-holder management across the different levels within our client that touches the Operations domain; the company wants to grow in this area and this is important for achieving this;
4.Strengthen the capability of the Operations team and its output in terms of Quality of service, Meaningful reports that can be shared with top management; stability and predictability of the CCS Production platform;
5.Streamline the daily operations, ie fulfilling our SLA's with our client, incident and problem management, organizing planned deployments and release management, improving our life cycle patch deployment,
Requirements:
1.English fluency both verbal and writing is essential
2.Works effectively in situations involving uncertainty, change, or lack of information.
3.Strong analytical and problem solving skills.
4.Good communication skills
5.Self-starter with ability and ambition to work remotely, onsite with a specific customer for extended or dedicated periods of time.
6.Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness
7.Able to work on a multi-cultural environment
8.Over-night work needed sometime because of the technical operation on the customer production environment.(But company will pay the allowance)
Interested? Apply now for more information.