German Speaking OSS Support, User Accounts, ICT

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
6 months and extendable
Von:
Networkers International Plc
Ort:
DE
Eingestellt:
05.07.2016
Land:
flag_no Deutschland
Projekt-ID:
1160794

Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Requirement and responsibilities:

Understanding of quality measures and SLA implementation

In depth understanding OSS operation and business situation and process

SPOC for user account creation request to customer IT services during transition phase

User account profile and template management; team support to raise the user account creation;

Responsible for IT User Help Desk, handling all IT support from project members, before sending to customer IT support;

Reporting on user account creation;

Responsible for OSS and IT business processes alignment with customer

Local SPOC for OSS services towards customer;

Coordinate and support GNOC team for OSS service delivery;

Responsible for remote connectivity between customer premise and GNOC;

Team work with customer OSS team for seamless service delivery

OSS support for business team