Beschreibung
Are you an experienced OSS Support Engineer? Want to further your career with the worlds leading telecommunications vendor? Then read on...
About the Company
Tangent International are looking for a German speaking OSS Support Engineer to work on an extendable assignment in Germany. The candidate will act as the single point of contact during the transition phase.
Duties and Responsibilities
SPOC for user account creation request to customer IT services during transition phase
User account profile and template management; team support to raise the user account creation;
Responsible for IT User Help Desk, handling all IT support from project members, before sending to customer IT support; Reporting on user account creation;
Responsible for OSS and IT business processess alignement with customer
Local SPOC for OSS services towards customer;
Coordinate and support GNOC team for OSS service delivery;
Responsible for remote connectivity between customer permise and GNOC;
Team work with customer OSS team for seamless service delivery
OSS support for business team
Candidate Skills and Requirements
Bachelor Advanced degree in Computer Science, Engineering
3 years + experiences in telecom or IT managed services;
Disponibility to work temporally in irregular hours;
Team player, feel comfortable in international environment;
Understanding of quality measures and SLA implementation
In deepth understanding OSS operation and business situation and process;
Independant, proactive and self motivated
Fluency in English and German;