Desktop support

Beschreibung

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Job Requirements

Skills
? Good/Excellent Verbal and Written English Communication Skills
? Excellent teamwork skills
? Dedication to customer service Installation and configuration – Desktop / laptop/ Printer/ Server/ Networks etc.
? Substantial experience in Notebooks and Printers management
? Supporting Windows core technologies
? Collaboration experience including remote control of PCs and video conferencing knowledge
? Deliverables to include ensuring the proper levels of run and maintain support
? Strong Microsoft Office skills (Outlook, Word, and Excel)
? Thorough understanding of Outlook's calendaring tool
? Microsoft Office Suite, Windows Operating Systems, VPN client software (Cisco Anyconnect, Symantec VIP Access for Mobile Devices), Remote Desktop tools (Bomgar)
? Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.
? Ability to work under a heavy stress environment.
? Ability to interact with vendors and suppliers to provide problem resolution in a timely manner.
? Proficiency with LAN/WAN troubleshooting
? Ability to perform root cause analysis and determine appropriate course of action based on result
? Background security check is mandatory.
Education
? BA or Vocational school degree preferred or equivalent work experience
? A+ Certification (Must be attained within three months of employment)
? Microsoft Certified Professional certification a plus
? ITILV3/V4 foundation certification is a plus
Experience
? Minimum and current of 24 months of Desktop support