Beschreibung
Location: Germany - StuttgartExperience: 10 + years of Experience
Language: English & German
Skills: Program management, Businesss Requirement Management, Relationship Management
Requirement:
10 plus years’ experience managing programs in the IT infrastructure services,
Client Experience Lead is a strategic business partner who shares ownership for both business strategy and business value results. The role connects business and IT world and is a single point of focus for business for the IT for escalations and demand management
• Working experience as a business relationship manager, IT demand management, Customer relationship manager
• Experience of interfacing with business units and business stakeholder management
• Strong understanding of IT technology, processes and digital trend
• Understanding of IT Global service delivery and Project execution lifecycle
• Have previously worked in a total outsourcing environment and or with multi-vendor environment in a SIAM model as a member or lead
• Emotional intelligence and Empathy
• Relationship-building with various business and IT stakeholders
• Strategic thinking & situational leadership
• Negotiating and problem-solving skills
• Collaborative and to encourage collaboration
• Ability to focus on business value results and not just the solutions
• Identify potential win-win opportunities for customer and Infosys
• Ability to identify risks & dependencies in advance and front load them
• Knowledge of IT Infrastructure services and associated Processes
• Ability to collaborate with high skilled Architects and IT professionals
• Has prior experience in working in a multi-cultural and diverse environment with a multi-location team
Responsibilities:
• Develop a deep knowledge of the business partner’s business unit and create a bridge between IT and business
• Understand business requirements and convert that to IT deliverables and drive the business priorities with the IT teams
• Track and communicate the IT outcomes and IT metrics related to the business units.
• Responsible for delivering the customer experience metrics to the business unit.
• Ensure project and initiative progress, including consistent and effective communication. This includes managing escalation and avoiding risk.
• Educate business about IT processes, roles, and capabilities.
• Establish communication processes and channels between business and IT .
• Measure and communicate business value realized with the business stakeholders on a periodic basis.
• Handling stakeholders’ complaints and escalations and work closely with delivery to fix customer issues
Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to 500.00€ per day