Beschreibung
Location: Germany - Neu-UlmExperience: 15 + years of experience in Network operations
Language: English
Skills: Network Operations, card install, basic switch ON /OFF basic knowledge of DC and Network.
Requirement:
• Wireless Networking (CISCO,ARUBA,MERAKI), Network Routing/Switching, Cisco Prime, Cisco ISE, AAA
• DNS/DHCP/IPAM, Proxy
• IT Service Support and Delivery
• Service Management
Responsibilities:
· Customer Relationship Management:
o Leading daily coordination of site matters with the customer; represent Infosys to execute contractual obligations and respond to customer issues in a timely way.
o Primary interface for the customers in case of any escalation/complex issue which require immediate attention. Ensure that the right team is engaged and effective communication of issues to all stakeholders.
· Business Alignment Compliance:
o Understands the business goals, objectives and needs of the business environment, translates and aligns these aspects into the Service Level Agreements.
· Service Level Management and Service Reporting:
o Ensures the on time delivery of scheduled and unscheduled services to maintain a high performing site, exceeding customer KPI’s and meeting business unit targets.
o Review, Analyze and set the action plan to adhere to SLAs defined. Review, direct and ensure SLA compliance across the region in order to ensure Approved SLA Process covering all services and meet the approved target
o Liaise with all other IT service functions to make sure that services are maintained.
Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to 360.00€ per day