Beschreibung
Location: Germany - Stuttgart(08)Experience: 15 – 17 years of Experience.
Language: English & German
Skills: Program management, Businesss Requirement Management, Relationship Management.
Requirement:
• Should have managed and team of 40-50 members, delivering/managing middleware IT operations. Should be hands-on in terms of technology. Should have an understanding of processes and quality aspects
• Expert-level Knowledge of IT asset management, incident/request management, problem management, change/release management, Availability and capacity management.
• Ability to manage multiple related services and to build the synergies between the services.
• Ability to understand the customer requirements and suggest feasible technology options available.
• Good understanding of general datacenter technologies.
• Deep understanding of one of more areas of Datacenter operations – Compute, Virtualization, Storage, Network, Backup, Database, Middleware, AD/IAM, Tools, Application operations.
• Experience with executing transition and transformation projects.
• Experience in management large IT operations.
• Experience on Upgrades, Migrations, Performance Tuning and advanced Root cause analysis
• Windows 2008 R administration
Responsibilities:
• Managing multiple service teams and build synergies between services.
• Understand and maintain the organization’s ratio between service revenue, resource planning and maintain the team.
• Responsible to service budget and quality.
• Create, modify, update and populate the service descriptions, operation level agreements and service offerings.
• Ensure issue free operations and effective handling of customer escalations.
• Capable of tracking the service improvement plan and aligning the capacity, availability of resources.
• Keep track of automation levels within service operations and to improve them.
• Responsible to introduce new service delivery tools and redesigning the operational procedures
• Assurance of SLAs / KPIs / OLAs and service quality.
Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to 500.00€ per day