Beschreibung
Senior Expert Service Design - Freelancer3 month initial contract
Fully remote- 20 hrs per week
My market leading E-Commerce client in Germany are currently looking to bring on a Freelance Service Designer to start ASAP, this will be a fully remote role for 20 hours per week.
This position will leverage human-centered design to rapidly research, design and prototype new digital services for consumers and clients (ecosystem) alike. Responsible for qualitative and quantitative (primarily qualitative) user research, synthesis, concepts, prototyping, design, storytelling, project management, and success metrics for multiple projects with diverse stakeholder groups. This position will leverage knowledge of service design, design research, design prototyping, innovation, technology, and business strategy, as well as an understanding of internal innovation or demonstrated ability to navigate a large complex organization.
What you should bring to the job
• 7+ years of experience in one of the following areas: experience design or UX or service design or innovation design
• Design Knowledge: Has deep understanding of service design, design research (both generative and usability), synthesis and insight development, design and business strategy, prototyping in a variety of mediums, and creating plans for measuring outcomes.
• Service Design: Can lead interdisciplinary project teams of designers, project managers and front-line clinical providers in creating new or redesigning current products and services
• Ability to engage multiple stakeholders and integrate innovation, design, and technology into viable solutions.
• Experience of working in a fast paced agile environment
• Demonstrable experience of how to interpret user research
• Ability to work with senior stakeholders to influence and agree strategic direction and ensure support in executing;
• Experienced in facilitating end-to-end collaborative design sessions, including with large and/or senior audiences
• Experience delivering multi-channel designs or solutions across large-scale programs and businesses
If you think you could be interested in this role then please email with a copy of your latest CV/Portfolio and let me know your availability to start.