Beschreibung
Target of role:
Develop & implement an impressive CRM demo as this is the key Front End application in BSS transformation
Key Duties:
- Current state analysis - Map the existing CRM Demo Capabilities and environment
- Define detailed demo requirements and do gap analysis
- Work with BUSS team to enhance demo capabilities according to gap analysis
- Configure CRM demo environment with RWCE selected use cases
- Execute Telco CRM demos to selected customers
- Providing KT and support to the rest of the EP team SAs and PCs
Role profile:
The key skill for this role is deep expertise in CRM business requirements of European telecommunication service providers:
* 5-7 years Previous work experience for Telco operators in Europe as business analyst in the CRM domain
. Expertise in Telco CRM business processes
. Knowledge of existing CRM products in the market - participated in solution
Languages:
English - Essential,
German - desirable but not essential.
Key Words:
CRM, demo, KT, SA, PC, EP, BUSS, Telco operators, Business Analyst, BA, RFC, RFI, Case Management, Knowledge transfer, Business support system, BSS.