Beschreibung
Desktop Support Consultant
Desktop Support Consultant urgently required for a prestigious company with a fun and dynamic working environment.
The Ideal Desktop Support Consultant will manage and support Customer Desk-side Hardware and be responsible for the following;
- Providing support specialists, who are qualified in supporting workstations, Workstation Hardware, printers, Applications Software widely distributed to End Users, Workstation application utilities, and Workstation Systems Software and memory management.
- Designing and to the extent approved by Customer, implementing processes to achieve standardization (of both Hardware and Software) within the Desk-side Services environment, including documenting, implementing and communicating such standards.
- Coordinating compliance with Customer approved standards by verifying Customer authorization for non-standard Hardware and Non-Standard Software.
- Performing integration testing in support of product implementation.
- Evaluating, recommending, (as requested and approved by Customer), implementing and supporting new tools, technology solutions and processes related to workstations as required to meet Customer's business requirements (and subject to the Change Management Process), including common directory, patch management, imaging, Software distribution, domain architectures, virus protection, anti-SPAM and support environments.
- Deploying Customer workstations loaded with Systems Software and Applications Software (including new releases, enhancements and upgrades thereto) as requested by Customer.
- Supply Hardware break/fix services, support, advice and assistance to End Users.
- Provide Hardware service upgrade, maintenance and support for Desk-side Services Hardware.
- Manage stock levels of Hardware for break/fix to ensure to response to Customer requests per the agreed upon Service Levels for Desk-side Support fulfilment.
- Deploy new workstations and peripherals (eg, local printers, scanners and PDA-related Hardware), LAN-connected Hardware and Desk-side Services-related Software to meet Customer's business requirements.
- Performing Hard MACs of Hardware as required by Customer.
- Providing upgrades, maintenance and support for Desk-side Services-related Systems Software and Applications Software that is generally distributed to End Users.
- Developing and implementing any scripts or other materials for support of Desk-side Services related-Software.
- Performing electronic Software distribution to workstations as necessary or requested by Customer (where the configuration of the workstations can support such electronic distribution), including verification of the communications path, verification of available disk space and Workstation configuration, verification and existing Software versions and old fall-back copy, distribution of new Software versions, verification of delivery and accuracy and verification of the capability to roll back to old Software versions.
- Protect security of Desktop Systems through effective management including evaluation, development, implementation and maintenance of anti-virus, anti-SPAM, malicious Software, O/S patching and laptop encryption.
- Hands and eyes support for all related IT support, this includes but not limited to Internet lines, Routers, Switches and phone systems.
For an immediate interview please get in touch with your latest CV.