Beschreibung
Minimum 5 years experience as deskside/Onsite support/local IT engineer
* Strong Microsoft Operating System installation(Win XP/Win 7Win 8.1/MAC)
* Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices
* Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
* Good knowledge of MAC OS, IPAD and Android devices
Strong desktop support knowledge including hardware, software, and networking concepts
* Knowledge in windows Image build process and SCCM deployments.
* Basic understanding of AudioVideo equipment and conference room setup
* User account creation for Active Directory, Exchange Mailboxes, Distribution lists
* Remote desktop connectivity appl like SMS, Bomgar, WebEx, Live Meeting, and Windows Native
* Troubleshoot and assist end users with mobile device setup, activations and performance issues.
* Handheld - Blackberry, Android & IOS support knowledge
* Strong Customer service skills
* Strong written and verbal communication skills