IT Service Manager in Würzburg (m/f)

Beschreibung

top itservices AG is a personnel service provider for the IT and engineering sectors. Since 1980 we have specialised in helping our clients find highly skilled experts and executing projects ourselves. As a medium-sized company, we are a professional partner for any business that requires IT and engineering services and are one of the top project providers and employers in these areas.

Task description
• IT Service Management of customrer applications
• Responsiblity for steering and monitoring of incident, problem tickets and handling their KPIs
• Coordinating Service Enabling tasks
• Handling, steering of call-off orders
• Assure and adopt IT operational handbooks, design operational concepts, update and maintain databases

Your profile
• Profound SAP Knowledge (SD, CS, CO, PM, Solution Manager). Basic understanding of ABAP
• Know How in using Service Now (Incident, Problem, Change, Configuration Management)
• Tools: HP Service Manager, HP Propel Request Management, UCMDB, SAP Logon
• ITILv3 Foundation certification
• Excellent analytical and conceptual as well as negotiating skills
• Good organizational abilities and a service oriented working manner
• German and English fluently

Bewerben
Are you interested in that offering - please send us your application for the Job-ID to If you have any further questions please don´t hesitate to contact us by telephone under . Your contact person is Frau Susanne Fuhge.

Referenznummer:

Kontaktperson: Susanne Fuhge


top itservices AG

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Web: http://www.top-itservices.com/