Business Analyst ‘CRM’ (m/w)

Beschreibung

Tätigkeitenbeschreibung
Für unseren Kunden aus dem Raum Frankfurt am Main suchen wir zum 01.02.2017 oder früher einen Business Analyst ‘CRM’ (m/w).

Aufgaben:
* capturing business requirements related to CRM (Microsoft Dynamics 365 CRM)
* capturing test requirements and test scripts
* test execution

Für diese Aufgabenstellung sollten Sie über die folgenden Kenntnisse und Erfahrungen verfügen:
* Business requirement gathering around
* Customer master data / history management using Microsoft Dynamics 365 CRM
* Marketing functionality in Microsoft Dynamics 365 CRM, e.g. campaign execution /
tracking, next best action
* Sales functionality in Microsoft Dynamics 365 CRM
* Use of / interfacing to product repositories
* CPQ
* Contract lifecycle management
* Service functionality in Microsoft Dynamics 365 CRM
* Service processes in the financial industry
* Customer (touchpoints) interaction management
* Workflows and case management
* Interfacing with
* third party master data repositories
* third party customer account system / processing platforms
* enterprise data hub
* Test scripting and execution in the aforementioned areas
* Experience with financial industry
* Excellent proficiency with Microsoft Office software suite
* Experiences with agile project methodologies and tools
* JIRA
* CONFLUENCE
* Solid experience working in a cross-functional development team

Preferred skills:
* Experience with Microsoft Dynamics 365 CRM implementation projects in the recent
past
* Prior experience with CRM software, preferably in the area of product management,
order management, contract management, and Configure Price Quote (CPQ) processes
* Knowledge of microservice architecture

Language: English, preferred German


Fähigkeiten (Must have)
Business Analyst, Microsoft Dynamics 365 CRM