Beschreibung
Genesys Framework and Management v8.1/8.5
Good Knowledge of Genesys call back and Schedule call back solution
eServices, v8.1+, especially Genesys Web Engagement/Proactive environment
Genesys Info Mart particularly with respect to eServices reporting
Experience of using SCXML to develop ORS routing applications for eServices using Composer
Strong understanding of Cassandra, Jetty and SQL skills
Involvement in Genesys platform design and architecture
Good Knowledge of Genesys Mobile Services (GMS)
Regular interaction with key stakeholders and apply the technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. Lead feasibility/solution design for call-back management based on GMS (App & Mobile)