Professional Delivery Service Manager for S2P IT

Beschreibung

Professional Delivery Service Manager for S2P IT
ID
7634

Einsatzort
0 Basel, Deutschland

Branche
IT

Job-Typ
freie Mitarbeit

Datum Beginn
01.05.2016

Dauer
31.12.2016

Beschreibung

• Team’s accountability about operational support expanded since Jan 2016 – new global applications, previously support by DIA IT, now are to be supported by Source to Pay (S2P IT).
• In addition team-setup has changed since Jan 2016 with the consequence that key team members previously focusing on operational support tasks, after a short transition period no longer will focus on OPs-deliverables
• Mainly impacted the delivery service management for legacy applications like ARIBA 8 & ARIBA 9
• Compared to ARIBA newer cross-divisional applications to provide support for are I2P (SAP OPENTEXT-add on, in OPs mode since mid 2015) and SAP-CLM (in OPs-mode since mid 2015)
• Coming soon on top will be cross-divisional SAP SRM, SAP SLC and cross-divisional FIELDGLASS (temp. labor management. tool)

Tasks:
• To actively support the Service Manager with day-to-day task execution – cross-application ticket monitoring (including follow up on KPI reporting) – impact assessment of external initiatives on the S2P Components – ensuring delivery of small projects (like enhancements) – contribute to set-up of HP SM (ticketing tool used as well for Change Control) for the Global IT Processes – support meeting organization, meeting minutes & follow up-monitoring, – draft project plan (including business activities) in SMARTSHEETS and maintain these plans
• Actively drive operational support-deliverables in line with established procedures and what is applied already for legacy applications
• Actively liaise with delivery partners (e.g. ADMD, other ERP-teams)
• Actively liaise with Business partners (ARIBA P2P Support, I2P / R2R
• Small Site Solution Business Support, CLM IT / Business Support, xR2R Business Support)
• Define and implement a global documentation approach for Operations

Requirements:
• At least 3-4 years’ experience as Delivery Service Manager/-coordinator or at least as a coordinator
• Project Management foundation certificate (PMI, Prince2, or similar)
• ITIL Foundation certificate
• SAP background, ideally about procurement &/ contracting (MM, SRM, CLM) and their integration into Finance (Account Payables)
• Speaking and writing fluently in English is a must, German on advantage
• Good experience in Google products and proficient with MS Office tools

Nice to Haves:
+++ Experience in pharmaceutical, biotech, or other validated
+++ environment
++ Previous Roche experience

Please send your CV in english to