Beschreibung
Our client is a multinational market-leading Internet giant. For their German offices in Berlin we have an interesting opening for a Technical Support Engineer with MAC OS.
Task Description:
- Troubleshoot/resolve complex issues in a global support environment and provide appropriate follow-up
- Troubleshoot/resolve and or escalate AV issues and or escalate network connection issues- Setup and support mobile devices including Android and iPhone- Endpoint management of Apple/Windows/Redhat/Ubuntu/Linux ecosystems
- Administer user accounts and VoIP phones
- Ability to configure, upgrade, and relocate ecosystem software and print devices
- Desk side support for employees who require immediate attention
- Perform software and hardware configuration across several platforms
- Document all incidents and requests with detail, accuracy for both accurate metrics and to help build a rich IT knowledge base
Required Skills:
- MAC OS and Windows hardware and desktop installation and support skills
- Experience with supporting Audio Visual (AV) or Video Conferencing equipment and technologies
- Very good English- German is a bonus but not essential
- Willingness to travel occasionally
If you are interested and available immediately, please do send us your updated CV, your availability and your hourly rate (all-in) for Berlin.
Should you have any questions, please feel free to contact me and quote the reference number: 308976
Mrs Chiara Carlá
(see below)