Beschreibung
Job Description:
Primary Skills:
a. Expert knowledge on Avaya IPT voice infrastructure Networking and inter related components
b. Knowledge and experience on voice mail, blackberry, aspect and Avaya contact center systems infrastructure setup implementation and management
c. Design and architecting skills - Efficient designing and planning of new technologies and driving the implementation.
d. Expertise in Avaya PBX systems and associated voice mail services
e. Good Knowledge of Nortel and Legacy PBX would be added advantage
f. Expertise on Contact center Call routing, IVR and voice Performance management.
g. Good knowledge on ITIL processes, process flows & definitions
h. Experience in managing international customers and large resource base in onshore and offshore
i. Good problem analysis, Negotiation, Communication and presentation skills
Secondary Skills
a. Escalations and Vendor management handling skills
b. Skills on Template creation, presentation and documentation
c. Skills on Network management tools implementation
d. knowledge on Project management for assisting all Infrastructure Projects
Certifications:
Must be
1. Nortel/Avaya certification would be added advantage
2. ITIL Foundation Certified
Secondary
1. CCVP Certification
Technical Skills Required:
Hands on experience on Voice technology products.(Avaya)
Contact center support
Conferencing support
Avaya IP Telephony
Voice management tools
Telecom expense management