Beschreibung
Job Description:
This role requires judgement on interdependencies of Back End infrastructure components (Servers, storage, DB, AD) and workplace related Services (Mail, AD, User Mgmt) plus a severe call and customer handling (verbal and written). This is NOT a typical call Center Agent role but requires more technical Background and judgement on technical dependencies in case of a service incident.
REQUIREMENTS:
- Work environment
- Coverage from 7-18 requires individually changing work times during that timeframe
- Daily office presence in Krefeld (no Homeoffice or work from other office), no travel
- Technical
- Efficient and structured technical documentation
- Experienced customer communication and problematic situation handling
- Experienced knowledge in operating MS Exchange and MS Active Directory Back End technologies
- Base knowledge of Windows server administration incl. clustering
- Base knowledge of Storage and backup administration
- Processes
- ITIL foundation, specifically Service Operation
- Strong process discipline, structured and self-confident working style
- Engagement & Experience
- 2+ years job experience in operative IT role
- Strong customer focus
- High degree of self-initiative and sense of quality for continuous learning and maintenance of team-owned knowledge base
- Team player, integrative personality
- Bringing ideas for team and service improvement
- Positive attitude to change
- Language
- Fluent German
- Fluent English (verbal and written)