Beschreibung
Senovo IT is urgently looking for a Software/Desktop Support Analyst in Germany for a long term assignment, minimum 12 months.
The Software/Desktop Analyst will have the following skills:
Excellent German Language Expertise (written & verbal) is Must Have.
Develops and maintains a solid understanding of AbbVie R& D Systems and helps to define user needs and systems issues.
Serves as a software support contact for internal users and helps prioritize all support requests.
Effectively troubleshoots and resolves issues when appropriate.
Troubleshoots custom report related issues as reported by users.
Experience with relational databases.
Experience working with non-technical users in an application support role.
Complete BAU tasks, escalating where exceptions occur.
Develop and implement new BAU tasks and manage change within BAU task procedures.
Manage major change projects and initiatives, working closely with internal and external stakeholders.
Input into the development and application of policies and procedures.
- Input into the definition and application of SLAs within Customer contracts.
- Preparation of technical documentation and SLA reporting.
Perform as part of a team providing on-call support by responding to escalations, alerts, incidence
- Perform as part of a team's delivery of service.
- Perform as part of a project delivery team if/when assigned.
- Perform in a role as a subject matter expert in support of the environment and applications assigned.
Skills & Ability
- Application Support.
- Good knowledge of Oracle APAX.
- SQL queries, replication, clusters.
- Windows Server.
- Support level knowledge of Java, .Net, C #.
- Business Applications knowledge in: Microsoft Excel, Word, Visio, Powerpoint, and Project.
- Software Development Life Cycle.
Following Service Oriented Delivery Method Training and/or certifications is desirable
ITIL
Experience
4 - 6 Years
Apply for immediate consideration.