Beschreibung
Task:Service process design, service solution design, and service implemention for Unified Communication (Cisco, Avaya) and Video Conferencing (Cisco, Microsoft)
Moderation of knowledge transfer sessions
Gap analysis in SoW
Coupling of ticket tools
System management, connectivity, integration of systems
System surveillance, monitoring, and reporting
Management server access
Implementation planning
Implementation management (incl. test, acceptance), e.g. expert service desk VC, full automation SSR, CDRDWH
Documentation
Requirements (Must have):
ITIL / service management
Experience in transition management
Solution design
Process design
English business fluent
Unified communication
Beginn: asap
Dauer: 28.02.2019
Branche: IT/Beratung