Beschreibung
Dear All,Greetings from Infoplus Technologies GmbH!! We have below requirements with our client. If the role interests you, please send me your updated resume, daily rate/salary expectations along with availability details
Role –Service Delivery Manager
Technology – Workplace Services (Service Desk, EUC and Backend Infra)
Location – Germany(Essen)
Unit – Cloud and Infrastructure Services
Hiring Mode-Contractual/Permanent
Job Description
As a Service Delivery Manager, youwill be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem solving skills.You will be responsible for planning, organizing, securing and managing resources to bring about the successful completion of specific program goals and objectives. You should be capable of interacting with the business, customer and technology organizations, ensuring that the team is aligned with the strategic direction. You will be responsible for leading a portfolio of efforts, while also coaching/ mentoring project managers and other project team members and maintaining deliverables. You will make decisions with thorough understanding of procedures, company policies and business practices to achieve general results and deadlines. You will serve as an advisor to the management team when it comes to the implications of shifting priorities, always working to ensure projects are executed on schedule. Looking for 7+ years of project management experience.
Required
• Good understanding and experience in delivering projects using Global Delivery Model
• Able to interact with customer management teams fluently in German.
• Responsible for all overall quality and accountability of end user infrastructure and services provided across all customer sites in Germany. Point of contact for escalations
• Actively monitor the quality of IT support provided across all sites, making sure performance indicators are defined, communicated and escalated
• Work closely with all functions as needed to proactively identify potential internal and external conflicts; mitigate risk and adhere to schedule commitments.
• Responsible to meet all the Service levels and contractual commitments for the respective functions
• Agree, formalise and deliver service level agreement reports as outlined by contract and agreed with customer.
• Visit the sites in Germany and arrange formal reviews with customers in at regular intervals to ensure customer satisfaction with delivery
• Aid in design of delivery reports to customer.
• Actively monitor the quality of IT support provided across all sites, making sure performance indicators are defined, communicated and escalated
• Overall ownership and lead teams to ensure enough stock is maintained on site to cater to user needs
• Monitor quality of process effectiveness and deliverables; suggest improvements as needed
• Establish agreements with supporting organizations, 3rd party vendors, etc
• Prepare and obtain approval of IT budget including medium to long term planning for IT EUC and forecast of resources requirements and required capacities.
• Flexible to travel
Preferred
• Engineering or science degree
• PMP, Six Sigma, ITIL or equivalent certification
• Must have a strong dedication to customer service
• Excellent written/verbal communications skills and attention to detail
• Ability to work in a multidisciplinary team across functions and experience levels
• Strong understanding of various IT technologies (e.g. Servers, Virtualization, MS Windows, Cloud, etc.)
• Project and program management experience
• Ability to adapt quickly in a fast-changing environment
• Commendable Problem Solving skills: Anticipate, create and define innovative and visionary concepts in strategic environment
• Ability to operate independently and innovate and to lead in a rapidly changing organization.
• Ability to work collaboratively in a cross-cultural environment.
• A take-charge and decisive person capable of leading large scale initiatives.
.
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
Kind Regards/Mit freundlichen Grüßen
Kanika Sablok
Infoplus Technologies GmbH
14th Floor, Tower 185
Friedrich-Ebert-Anlage 35-37
60327 Frankfurt am Main
Germany
Tel number:
Mob number:
Email:
UK | Germany | Spain | Netherlands | Belgium | Switzerland | Ireland | Sweden | Dubai | India |