Beschreibung
Service support manager
Whitehall resources are currently recruiting for Service support manager for our client in NRW Germany.
Tasks:
1. Reporting to an overall programme lead and working collaboratively with a 3rd-party partner, manage a transformation program to enable Support Services for the new Digital Workplace
2. The subprojects to be coordinated are:
- Set up Global Service Desk for digital workplace
- Set up Onsite Service for digital workplace
- Implement HW- and SW-Asset Management processes and technical interfaces
3. Dependency management of Support Services related aspects, managing partner-raised dependencies as well as identifying and solving internal risks and dependencies
4. In addition to the coordination of the partner Program two additional projects have to coordinated:
- to set up MSI and GSD integration for a new HW vendor and a new packaging service partner
- adoption work on the catalogue
Technical Skills:
- Strong Project Management skills (managing 3-5 sub projects in virtual and distributed teams)
- Solid experience in working with service providers
- Practical and theoretical experience in ITIL processes
- Good understanding of Microsoft cloud based desktop service models and the implications on service structures
- Knowledge of ServiceNow
- Expertise in MS Office and MS Project
Soft skills:
- Highly structured work approach
- Positively motivated, self driven, hands on manager
- Very good English skills
If you are interested please get in touch with me via Email and TelephoneWhitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally.