Beschreibung
Für unseren Kunden suchen wir zum nächstmöglichen Zeitpunkt in freiberuflicher Tätigkeit eine/n Senior Transition Manager (m/w) in München.Laufzeit: 3+ Monate
Einsatzort: München
Auslastung: 100 %
Start: ASAP
Erfahrung: 12+ Jahre
Ihre Aufgaben:
• Deliver all Transitions in line with clients Transition Framework and recognized best practice methodologies
• Produce detailed Transition plans with agreed milestones and interdependencies.
• Participate in all Governance reviews with the customer – daily, weekly and monthly
• Ensure structured internal reviews to track project progress.
• Publish weekly transition dashboard incorporating all Transition streams to the stakeholders.
• Responsible for management of the wider transition team, project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders.
• Interface with 3rd party suppliers, for planning timelines and to ensure quality of deliverables.
• Ensure strict commercial change control to manage deviations.
• Escalate major Transition issues to Management with recommendations on how to address.
• Ensure Transition are within time and budget constraints and meet the required level of quality.
• Ensure issues are resolved in a timely manner and the appropriate corrective actions are implemented.
• Collaborate with Delivery, Operations & Quality teams to ensure Smooth Cutover.
• Ensure smooth handover of the baton to the delivery team at the end of the transition.
Document the learning’s from Transition at the end of the project and discuss with key stakeholders.
Ihr Profil:
• Bachelor’s Degree with minimum 12+ years of IT experience predominantly managing large Infrastructure outsourcing Service Transitions and Service Delivery.
• Recent experience of Infrastructure Services Takeover from Client’s Incumbent suppliers or Client In-house teams is a MUST
• Experience of Transition Lifecycle Management- includes service desk, End User Computing, Network management, hardware maintenance etc. The candidate should be able to provide examples of managing such transitions.
• Knowledge and experience on EUC platform and apps
• Knowledge of EUC engineering tools from delivery/transition perspective
• Knowledge of virtualization technologies like VMWare and Citrix
• Awareness of OS refresh and data migration project lifecycle.
• ITIL Foundation certification
• Excellent communication skills with a strong ability to persuade and influence client and stakeholders.
• Ability to work effectively in diverse, multi-cultural environments at Global Level.
• Demonstrated success of working effectively under short timeframes and significant pressure.
• Ability to work with the CXO level in customer organizations in developing strategies, relationships, etc.
• Knowledge of Managed Services Delivery practices, process and tools.
• Risk management experience with ability to proactively assess/manage/mitigate risks.
• Strong ability to lead and coordinate large teams, often, Worldwide and virtual.
• Experience in interfacing with sales and client teams in developing/validating Transition Solutions, Validation of Transition proposals, and Due Diligence exercises.
• Very good planning skills with proficiency in using project management tools like MS project.
• Experience of managing, direct/matrix, project managers, technical resource and other resource assigned to a Service Transition.
• Experience in managing deliverables via 3rd party vendors.
• Review Subcontractors & vendors – monitor & control the cost and quality of deliverables
• Plan and execute in-flight projects as per project requirements
• Track open issues & risks to drive to closure
• Launch & drive Improvement Plan for various project enhancements – Process, tools & automation
• Drive Optimization Plan as per project requirements and expectations – Availability, Scalability & Capacity Planning of project resources with Change controls
• Knowledge of Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques.
• Proficient in Project Management Tools & Processes
• Knowledge of Quality processes, Six Sigma & Lean etc.
• Excellent analytical, problem-solving, decision-making skills
Strong proven reputation for building, leading the top teams, establishing policies, procedures, best practices and delivering service.
• Hands-on management style with a strong emphasis on leadership by example and accountability.
• Team Building & Management - A passion towards mentoring people, Perform Career / salary planning, Identify training, provide feedback & motivate team to deliver good C-SAT.
• Stake Holder Management - Interpersonal communicator who effectively interacts with clients and all levels of management.
• Global team/customer management
• Effective Communication & Presentation Skills
• Experience in supporting OS based devices in production/factory environments.
• Experience in Manufacturing
Sollten Sie uns bei diesem Projekt unterstützen können, so bitten wir um die Zusendung geeigneter Profile.