Beschreibung
TEX_14449 - Senior Consultant (f/m) CRMEinsendeschluß: 30.11.2016
Anzahl d. Personen: 1
Branche: Luftfahrt
Einsatzort: Hessen
Zeitraum: Mid/End January 2017 - June 2017
Anmerkungen:
Auslastung: 100PT
Profilvorgabe:
Preisvorgabe: EUR/Std.
Projektbeschreibung/Aufgaben/Rolle:
Tasks
- capturing business requirements related to billing and invoicing processes
- provide advice on building resilient and effective solutions
- implementing Microsoft Dynamics 365 CRM solutions accordingly
Skills/Hinweise:
Particular areas of expertise
- Customer master data / history management using Microsoft Dynamics 365 CRM
- Marketing functionality in Microsoft Dynamics 365 CRM, e.g. campaign execution /tracking, next best action
- Sales functionality in Microsoft Dynamics 365 CRM
- Use of / interfacing to product repositories
- CPQ (preferably PROS)
- Contract lifecycle management (preferably Icertis)
- Service functionality in Microsoft Dynamics 365 CRM
- Service processes in the financial industry
- Customer (touchpoints) interaction management
- Workflows and case management
- Interfacing with
o third party master data repositories
o third party customer account system / processing platforms
o enterprise data hub
- Experience with financial industry
Technical
- Understanding of the technical integration Microsoft Dynamics 365 CRM
- Knowledge of Microsoft Dynamics 365 CRM add-ons
- Practical SOA knowledge
- Understanding of multi-tiered architectures.
- Excellent proficiency with modern development frameworks and tools
- Experiences with agile project methodologies
- Solid experience working in a cross-functional development team
Must-have:
- Experience with Microsoft Dynamics 365 CRM implementation projects in the recent past
- Prior experience with CRM software, preferably in the area of product management, contract management, order management, and Configure Price Quote (CPQ) processes
WORK EXPERIENCE
- Minimum 5 years of professional experience
- Minimum of 3 years of end-to-end software implementation projects
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