Beschreibung
Role: ITIL Implementation Expert (m/f)Start: May 2016
Duration: 3 month ++
Location: greater area of Düsseldorf
Key Duties and Responsibilities:
Together with the outsourcing provider, finalize the “processes & tools” workstream, including all agreed deliverables, quality gates and sign-offs.
Specifically:
• Support the delivery of the remaining process documents, based on the ITIL framework
• Drive and support the operational implementation of the process framework developed
• Drive the implementation of service request processes in ServiceNow, in close alignment with IT and business
• Support the owners of the roles within the organization to implement the processes and inherit the roles effectively
• Support the improvement of the processes in operation through transparency, control an effective action plans
• Support the preparation and implementation for the potential ServiceNow upgrade project
Skills:
• Sound project management skills, preferably with a PRINCE2 background
• Strong ITIL implementation expertise with a proven hands-on implementation track record
• Excellent oral and written communication skills in English and German language
• Strong communication skills
• Strong relationship building and interpersonal skills, within experience in a global and multi-cultural organization
• Professional and positive approach, ability to cope under (time) pressure
• Willing to travel within Europe to a limited extend, to support process implementation in regional teams
Ich freue mich auf Ihre Rückmeldung mit Ihren aktuellen Unterlagen, für dieses Projekt bitte auf Englisch.
Mit den besten Grüßen
Carolin Wolff
Carolin Wolff
Manager
Interim IT
Michael Page Interim
Carl-Theodor-Str. 1
40213 Düsseldorf
T:
M:
E:
W: www.michaelpage.de