Beschreibung
For our customer located in Basel/Switzerland we are currently looking for an: EpiXC Integration Scrum Master(m/f/d)Background
EpiCX, the Global Customer Engagement Program is planned as a 3.5-4 years business and IT transformation program. Its main ambition is to add meaning and value to all customer interaction through a single, common, customer centric technology ecosystem. Today our clients customer engagement strategies have been developed by functions (e.g. commercial and medical), and within geographic regions (US, Europe, Asia-Pacific, Latin America, Middle East, etc.). This has led to fragmentation of insights feedback from customers suggesting the way we approach engagement diminishes the value of our products. In 2018, the decision was taken to integrate the technologies and processes supporting our customer experience into one common platform EpiCX CRM. This change will help us to harness the full breadth of our offering in service of our customers and will mark the shift to the viewing of this data as a strategic asset.
Concerning IT ambitions, the key factors for the program are the reduction of complexity of our global commercial solution landscapes, resulting in a “single source of truth” approach for the commercial and medical ecosystems globally. A cross-functional team representing the commercial, medical and digital/cross channel and informatics has been formed to define the required common capabilities and drive corresponding business/mindset changes to advance our customer engagement approach. The chosen partner will need to work to ensure the team acts and presents itself as one.
Fit for purpose collaboration
A cross-functional team representing commercial, medical, digital/cross channel and informatics has been formed to define the required common capabilities and drive corresponding business mindset/process changes to advance our customer engagement approach’. Today while there is one core team, there are many work streams at different stages of maturity. The chosen partner will need to work to ensure the team acts and presents itself as one. Failure to achieve this risks organizational confusion and reduced impact.
This position is part of the EpiCX Program, which is focused on the implementation of the IQVIA OCE CRM solution globally at our client. The EpiCX Integration Scrum Master will work closely with the Business and IT colleagues and stakeholders located in Basel and around the world to ensure a successful delivery of the program over the next 2-3 years. This Integration Scrum Master position is part of the EpiCX Global Integration team and will focus on the delivery of an integrated solution to the customers.
General information
Start date: 16.11.2020
Latest start date: 01.12.2020
End date: 29.10.2021
Extension: possible, depending on performance
Workload: 100%
Work location: Kaiseraugst
Remote: max. 1 day per week (Friday) (home office until further notice)
Travel: 20%
Team: 20 – 40
Department: Global Customer Engagement (FPC)
Tasks & Responsibilities
Sprint planning and organizing the team work across EpiCX work streams
Define and keep an overview of milestones, tasks and activities
Follow up on activities and tasks and ensure closure
Clearing obstacles and establishing an environment where the team can be effective
Align milestones and activities across multiple WSs
Participate in Scrum of Scrum meetings and proactively provide updates on risks, issues and impediments
Coordinate any other activities enabling team collaboration such as
preparation and readiness of WS input into product development/enhancements (IQVIA OCE solution) in close collaboration with the Bas
– Preparation and readiness of requirements for product configuration (IQVIA OCE solution) in close collaboration with the Bas
– Input for the Affiliate roll out planning
Plan and coordinate tasks with the vendor (IQVIA)
Coordinate planning and OCM-related activities with the EpiCX program PMO
Coordinate input into the Deployment/implementation stream
Provide weekly status reports on the progress
Raise risks, impediments to the WS leads and PMO
Must Haves
7y experience of working with Agile/Scrum and/or Project Management methodology in successful global projects ideally in a pharmaceutical environment
Experienced with integration projects and data stewardship processes
Extensive planning experience. This includes planning with vendors and suppliers and in complex situations
Knowledge of CRM and cloud-based solutions such as Salesforce, IQVIA or Veeva and a good understanding of data and analytics technology
Highly developed skills in coaching/leading teams: Builds the right team mindset, i.e. establishes accountability, supports partnership
Experience of leading retrospective formats, and handling changes
Collaborative, listens and cultivates alignment
Outstanding communicator – written, verbal, diplomatic, can communicate with different cultures.
Excellent written and verbal English.
Finds ways to work efficiently across the workstreams and is able to connect the dots across
workstreams and within the WS
Jira, smartsheet, gSuite
Nice to Haves
Former pharma / client experience is a big plus