Beschreibung
Incident & problem Manager is required to work in Dublin for an initial 12 Months contract for our Multinational Telecommunication Client.The candidate will be responsible for;
* Providing effective leadership in support of the Incident & Problem processes and procedures.
* Closely collaborate with the Service Delivery Manager, Head of Application Support and Head of Operations to increase service stability by identifying all improvement opportunities in the operational area.
* Responsible for ensuring Incident management activities are dealt with in a controlled and balanced manner with emphasis on restoring impacted customer services as quickly as possible.
* Responsible for ensuring major incident reporting is completed and submitted to management according to internal KPIs and OLAs.
* Support the internal root cause analysis meetings by providing data as required by the Service Delivery Manager.
You must have previous experience;
* Minimum 5 years working experience in a complex operational setup.
* 2+ years' experience as an Incident Manager.
* 2+ years' working experience as a Problem Manager
* Technical Experience in networking, systems or software engineering roles.
* Experienced with ITSM/ITIL frameworks.
* Ability to work independently and as part of a team.
* Experience creating presentations for Senior Management consumption
If you are interested in this position, please respond with your CV by return and I'll be happy to share the job description with you.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.